Legal
Last updated: March 22, 2026
Effective date: March 22, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you") and Ryan Park, operating as Velox("Velox", "we", "us", "our"), governing your access to and use of the Velox platform and all related services (the "Service").
By creating an account, clicking "I agree", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not access or use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
Velox is an AI-powered endurance training platform that provides personalised training plan generation, AI coaching chat, integration with third-party fitness devices and platforms, and training analytics (collectively, the "Service").
The Service is provided for informational and training guidance purposes only. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
VELOX IS NOT A MEDICAL SERVICE, HEALTHCARE PROVIDER, OR REGULATED HEALTH PROFESSIONAL.
The training plans, AI coaching responses, fitness metrics, recovery scores, and all other content provided through the Service are for informational and general fitness guidance purposes only. They do not constitute and must not be relied upon as medical advice, clinical diagnosis, medical treatment, or a substitute for the advice of a qualified physician, sports medicine doctor, physiotherapist, or other registered health professional.
Before beginning any new training programme, you should:
YOU TRAIN AT YOUR OWN RISK. Velox expressly disclaims all liability for any injury, illness, death, or other harm that may result from reliance on any content, training plan, or advice provided through the Service.
The Service is offered on a free tier and paid subscription tiers ("Subscription"). Paid features are accessible only with an active Subscription.
Subscriptions are billed in advance on a monthly or annual basis. Your Subscription automatically renews at the end of each billing period unless you cancel before the renewal date. By providing payment information, you authorise us to charge the applicable fees to your payment method on each renewal date.
You may cancel your Subscription at any time from Account Settings. Cancellation takes effect at the end of the current paid billing period. You will retain access to paid features until the period ends.
All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. We do not provide refunds or credits for partial billing periods, unused features, or periods where the Service was available but not used. If you believe you have been charged in error, contact us within 30 days.
We may change Subscription pricing with at least 30 days' advance notice. Price changes take effect on your next renewal date after the notice period. Continued use of the Service after a price change constitutes your acceptance of the new pricing.
Prices are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies imposed by your jurisdiction in connection with your use of the Service.
You agree not to:
The Service uses artificial intelligence to generate training plans, coaching responses, and recommendations. You acknowledge that:
The Service allows you to connect third-party platforms (Garmin, Strava, Wahoo, WHOOP, and others). Your use of those platforms is governed by their own terms of service and privacy policies. We are not responsible for the availability, accuracy, security, or practices of any third-party platform. Disconnecting an integration does not automatically delete data already synced to Velox.
The Service, including its software, design, text, graphics, algorithms, AI models, and all other content created by Velox, is owned by us or our licensors and is protected by Canadian, US, and international intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.
You retain ownership of all personal data and training data you provide to the Service. By using the Service, you grant us a limited, non-exclusive, worldwide licence to process, store, and use your data solely to provide and improve the Service as described in our Privacy Policy.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation to you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Some jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by law.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VELOX, ITS DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:
IN ALL CASES, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO US IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.
You agree to defend, indemnify, and hold harmless Velox and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
By you: You may close your account at any time from Settings → Delete Account. Termination does not entitle you to a refund of any prepaid fees.
By us: We may suspend or terminate your account immediately and without prior notice if we reasonably believe you have materially violated these Terms, engaged in fraudulent activity, or posed a security risk. We may also terminate or suspend the Service in whole or in part at any time with reasonable notice.
Upon termination, your right to access the Service ceases immediately. Sections 4, 10, 11, 12, 13, 15, and 16 of these Terms survive termination.
These Terms and any dispute arising out of or in connection with them or the Service shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the dispute informally by contacting us at hello@velox.training. We will attempt to resolve the matter within 30 days.
If the dispute cannot be resolved informally, it shall be submitted to binding arbitration administered by the ADR Institute of Canada under its Arbitration Rules. The arbitration shall take place in Toronto, Ontario. The language of arbitration shall be English. The arbitrator's decision shall be final and binding.
Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction in Ontario to prevent irreparable harm pending arbitration.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Velox regarding the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, war, terrorism, civil unrest, natural disasters, pandemic, government action, internet or power outages, or failure of third-party service providers.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets, with notice to you.
We may update these Terms from time to time. Material changes will be communicated by email and by updating the "Last updated" date at least 14 days before the change takes effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms. If you do not accept the changes, you must stop using the Service and may delete your account before the effective date.
These Terms are written in English. Where required by law (including Quebec's language laws), a French version will be made available upon request.
For questions about these Terms:
Ryan Park, operating as Velox
Ontario, Canada
hello@velox.training